Excellent Customer Service

Several weeks ago I was looking for a DVD called Songs In The Key Of Life (Classic Albums). This documentary features Stevie Wonder and the musicians who worked on this brilliant album talking about the songs and how the album was produced. It also features Stevie Wonder and the original band members performing the songs again. For any Stevie Wonder fan it’s a “must have” in the collection.

I rang several major music retailers and general retailers that sell DVDs only to find that they didn’t have it in stock and the item was discontinued and no longer available. What a disappointment! Not only wasn’t the DVD available but the people I spoke to didn’t really seem to care. Fair enough I thought, surely they help hundreds of people a day. Nevertheless, I was now more determined to get a copy of the DVD.

I finally rang (out of desperation) Sanity at Waverley Gardens, Victoria and spoke to Tanya. I explained to Tanya my situation. Tanya said she would check their inventory and sure enough she found that there were only 5 copies in stores in different parts of Australia. Throughout the whole time I spoke to Tanya she sounded like she really enjoyed helping me. Not once did she make me feel like I was inconveniencing her. I asked Tanya if she could order a copy for me over the phone. She said she couldn’t because it had to be done in person so that I can give a deposit.

The following day, I went to Sanity Waverley Gardens and Tanya was not there. Instead I spoke to Campbell and he called the relevant stores until he was able to confirm that a Sanity store in Queensland had an actual copy. He ordered the DVD for me and took my details. A day ago he called me to advise that my DVD had arrived.

As soon I go the DVD I contacted Sanity’s head office in Sydney and advised them of the excellent customer service I received from the staff at Waverley Gardens. The point I’m trying to make here is that people do not seem to get great customer service anymore. However, if you do get great customer service make the effort to contact the manager of the staff member or members and let them know that these people should be recoginsed for their work.

As for the DVD? It’s fantastic and well worth the effort to get it.

Visit Stevie Wonder’s Official Website


Copyright © STEVE YANKO 2005

Steve Yanko

Steve Yanko is a Music Teacher, Musician, Song Writer & Consultant who loves working in the world of music.

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